BT complaint we received today about a customer problem with unfair BT cancellation charges..
Dear Sir, Madam, I’ve just been told I have to pay £77 to cancel my BT contract. I’ve just moved to a new area due to an unplanned change of job after nearly 5 years with BT at my previous address. Because I’m moving into a shared house where I am not responsible for the phoneline I have no choice but to cancel.
It’s not like I’m a few months into a brand new contract where BT have incurred set-up costs and I’ve just decided to go with a different supplier. I’ve also had to cancel my broadband, gas and electricity none of whom made any cancellation charges.
Like many others I was a victim of one of BT’s auto-renewing contracts that may well be technically legal but is clearly a cynical ploy to allow them to levy grossly disproportionate penalties for anyone who quite reasonably wants to leave or, as in my case, has to leave their service.
I will be in my current property for 6-12 months before I go back to my own place and my own phone line. If I’m lucky enough to live for the average male lifespan in this country I have 42 years ahead of me to enjoy not being a BT customer again. Allowing for 4% inflation per year BT could have conservatively earned around £21,000 from my custom during that time.
I hope they buy something nice with my £77.
It’s good to talk!!!