We often get asked what is the BT complaints telephone number other than 150 or 151? So we went about exploring various forums to give you a list of BT contact numbers and BT complaints addresses. We haven’t verified any of these but if you’re trying to complain to BT and stuck in endless loops transferred from one customer rep to another and the most frustrating call centre switchboards imaginable, you might be just desperate enough to try one of the following:
How to complain to BT
Here are a selection of BT Complaints numbers, addresses, and alternatives I found posted on forums.
Customer Service Director
You could write to BT Head Office,
British Telecommunications PLC
81 Newgate Street,
London EC1A 7AJ
Or perhaps email The Chairman, Sir Michael Rake
The board of directors names can be found here Our board
The email addresses are email@example.com
BT High Level complaints: Tel 0800 731 2762
OFCOM Reference Team 0300 123 3333 & 0807 312 762 762
Talk to OFCOM: Tel 020 7981 3040
Might also be worth having a read of this as well: Code of practice for residential customers and small businesses
You may prefer to lodge a complaint with Otelo (providing you have either received a deadlock letter or your complaint has been ongoing for 12 weeks)
Otelo is the ADR that deal with BT. If you complaint is still ongoing you should Read this:
Ofcom – How to complain
If you’ve done everything there then contact the Office of the Telecommunications Ombudsman – Contact Us
Otelo’s contact details are as follows:
Otelo (Office of the Telecommunications Ombudsman)
PO Box 730
Warrington WA4 6WU
Phone: 0845 050 1614
Fax: 0845 050 1615
Tips on how to complain to BT
The best way to get to the high level complaints department is to either write directly to the chairman or a member of the board. Or to the address on the bill. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome.
Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for their EIN number). Ask for their managers name and a contact number if they say they are going to ring you back, but most importantly you need a reference number for your complaint.
Once again we take no responsibility for incorrect numbers or information on this page as this info was collected from forums but please comment below if any details are incorrect or you found an alternative way to get through and complain to BT.
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