tag:blogger.com,1999:blog-930992102145164493.post4056313082491356850..comments2012-02-10T14:36:33.281ZAngelnoreply@blogger.comBlogger1125tag:blogger.com,1999:blog-930992102145164493.post-62797346999892133942012-02-10T12:43:42.931Z2012-02-10T12:43:42.931ZI have just had the same problem and keeping my old phone number was the only reason i moved from Virgin to BT. <br /><br />This was along with no call backs, engineer telling me he would be back on the Saturday and Monday so I had 4 days off my self employed work and had to wait further 14 days for line to finally be setup.<br /><br />I have been lied to on atleast 15 occasions and they have now basically said there are no notes regarding engineer telling me to stay home, no notes about guarenteed phone number being kept. Its as if they are saying I am lying. I have repeated word by word what was said. &quot;Yes&quot; is always the answer until it doesn&#39;t happen, then &quot;No&quot; once you complain.<br /><br />I have been offered £25 for late service and missed appointment (not the other 2 missed appointments as they have no notes!) Along with, they are happy to charge me over £30 a quarter for 18 months plus £130 to re-connect old phone line so that re-direction can be setup!<br /><br />What more can I do?Anonymousnoreply@blogger.com