Information on how to make a BT Complaint
- From the outset, I recommend you voice your BT complaint at the earliest opportunity. Unfortunately, they are very difficult to get hold of as many of you have experienced with some users being put on hold for 2 hours. Having recently appeared on Watchdog for the complaints received in October and November 2007, it looks like BT may well be forced to make changes sooner rather than later.
- As contacting BT by telephone is so difficult and frustrating, try writing a letter to BT or submitting your complaint online via the BT website.
- If you do hear back from BT within a fortnight, send another letter or submit online again.
- If you do not get a satisfactory response after this, you may wish to consider complaining to OFCOM, the independent regulator and competition authority for the UK communications industries.
- You can find out more about escalating your complaint through the OFCOM website.
Keep Track of Your Calls to BT
A good idea is to keep a log of any calls you make regarding your. This will assist you in formulating a complaint to the regulator and referring to previous calls when speaking to BT may assist them in resolving your issue.