Complaint Tips

Information on how to make a BT Complaint

  1. From the outset, I recommend you voice your BT complaint at the earliest opportunity. Unfortunately, they are very difficult to get hold of as many of you have experienced with some users being put on hold for 2 hours. Having recently appeared on Watchdog for the complaints received in October and November 2007, it looks like BT may well be forced to make changes sooner rather than later.

  2. As contacting BT by telephone is so difficult and frustrating, try writing a letter to BT or submitting your complaint online via the BT website.
  3. If you do hear back from BT within a fortnight, send another letter or submit online again.
  4. If you do not get a satisfactory response after this, you may wish to consider complaining to OFCOM, the independent regulator and competition authority for the UK communications industries.
  5. You can find out more about escalating your complaint through the OFCOM website.

Keep Track of Your Calls to BT

A good idea is to keep a log of any calls you make regarding your. This will assist you in formulating a complaint to the regulator and referring to previous calls when speaking to BT may assist them in resolving your issue.

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  • i set up direct bebit last year for £49.00 a month to be taken from my account each month and have just noticed that bt have been taking £102.00 a month since january i hardley use my phone as i use mobile i rang bt as i have just changed provider and ask them why and got told that bt is going to charge me £50.30 for ending y contract early its a couple of weeks early but i cannot see how they can just take what they like out of my account and they cannot explain it they wont even tell me if they are going to pay e the money back or how uch the owe me i will speak to ofcom on monday and see what they have to say from margaret

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