complaints tips

Tips on how to complain to BT

The best way to get to the high level BT complaints department is to either write directly to the chairman or a member of the board. Or write to the address on the bill. Here is a list of useful…

BT Customer Complaints Code

BT Customer Complaints Code

For BT customers looking for the BT customer complaints code then we have taken this from the BT website so you can easily access it.    This is what BT say:   As hard as we try, we might not…

Transfer BT from Talk Talk

Transfer BT from Talk Talk

This complaint is from a daughter of an elderly BT customer who decided to move calls from Talk Talk to BT. Here is the saga in full featuring some all to common terrible BT customer service….. Dear Sir My mother…

Change ISP’s from BT to Tiscali

BT Complaint: I asked BT for the code I need so I can change ISP’s from BT to Tiscali. First they told me that it would cost £270 to leave BT before the end of my contract. I asked for…

Complaint Advice to BT

My advice when complaining to BT is the following… a) Contact British Telecom using email rather than over the phone, as this means you have a record of correspondence and also that you don’t have to wait on hold. b)…