I have a BT Yahoo account that works without any problems when I sign directly on to it on the web. However, for the past ten weeks when I have tried to log on through my Mac iBook G4 the password is rejected either immediately or after up to 2 hours use.
I have phoned Customer Services nine times and they use remote access to check my web account is working then sign on through my Mac. As it usually works briefly they then say there is nothing they can do. Invariably the password from the Mac has later been rejected. When I pointed this out on the fifth time I rang I was informed by Customer Services that the problem must be due to Mac software.
I have had the Mac Mail checked by Apple and they confirmed that it was definitely not a Mac software problem. When we checked the BT Care Community site there were 66 pages of people complaining of the same problem as their passwords were rejected from various sources such as Blackberry and Lynx. I was the third person seeking help with this issue on the day I went to Apple.
There appears to be a major problem which BT does not appear to be acknowledging. On the last 2 occasions that I rang I was was told by the person that I spoke to that they would ring me back at a mutually agreed time to check that the fault had been fixed. I was not rung back by either person at the agreed time or any time after.
This is extremely discourteous and appalling customer service. The problem still has not been fixed. I received my bill from BT this week charging me over £200 for this quarter for the use of a phone line and BT Total Broadband Option 3. I am not receiving a service to this value. I am not happy with the response that I have received from your Customer Care service and I would like to register a complaint. I would also like this continuing problem to be sorted out immediately. I look forward to hearing from you in the near future