Complaint here about BT Web Clicks which is part of BT Customer Street, the Internet service we have been emailed with so many complaints about from customers.
I have just had a look at your website and was interested in people who are obviously unhappy with the service they have received from BT Customer Street. 8 Months ago I signed a contract for BT Web Clicks to manage a pay per click campaign for my very small business with promises of better quality clicks than I currently could do for myself through a Google Adword Campaign.
They failed dismally in being able to professionally manage this campaign so I requested it to be canceled. It now transpires that the business is actually part of BT Customer Street.
They obviously were not happy to cancel my contract claiming that they have kept their side of the bargain. That is giving me 40 clicks a month for £40 a month, yes that’s right £1 a click. The reason the clicks are so expensive, so they claim, are because they are targeted high quality clicks. Why are they high quality links? Because of the Keywords they use on the campaign. Who supplied the key words? Yes you guessed it, ME!!
The campaign also bombarded all the clicks into one week of each month, not spread evenly over the month. Why? Because some unknown third party company manages this for them.
I also get an advert on the associated directory sites where potential customers can phone me free of charge. I have received a total of 8 calls, 6 of these from XLN Telecom at around 8.00pm trying to sell me alternative phone packages, not potential customers. The other 2 were also late in the evening and only one could possibly be a potential customer, but very unlikely as they did not leave a message on the answermachine, which you would expect to get from a business 10.47pm!!
I would seriously recommend that no one should enter into any sort of contract with BT Customer street in any of their cleverly cloaked disguises.
I will say that they did finally agree to cancel my contract but only because I pointed out serious failings in their service, and through clever manipulation managed to get members of staff to admit them. But even with this they were only prepared to cancel the contract from that date and not the date, a month previous, when I initially asked for the account to be cancelled.
For my own sanity I cut my losses and ran. I hope this prevents other people making a similar mistake. Beware of anything with ‘BT’ put in front of it, it may grow the coffers of BT but it will seriously damage your bank balance with nothing in return but stress.