Today it became apparent just how important protecting consumers is to British Telecom (BT). BT has a specialist department called ‘BT Security and Investigations‘ which deals with corruption, bribery and security breaches within the entire group.
It is a small group that is vastly under staffed and with a work load to last a life time. Logic would dictate that during a recession it is more likely that people are more susceptible to being corrupted or bribed.
So what is BT’s response to this threat?
Make members of this already under staffed department redundant – that is the level of service you can expect. This demonstrates that any bull fed to you is purely lip service.
Anyone reading this should make their views know to the chairman’s office as they are the only people who can stop this!