To whom it may concern,
It is with distress that I write to you today regards my BT account and the way I feel duped into an uncompetitive long term contract.
We had a visit from BT Local Business who it is only recently I have been informed are not actually BT at all but an independent sales company. This visit was in May 2010 and was to talk about some modules for our Meridian telephone system and maybe some extra handsets. We were sent through some e-mail correspondence after the meeting and decided to just buy a new handset and not the additional modules.
Very recently I have had occasion to do an audit on all our supplies and have been advised we are on a 60 month contract for our ISDN2 lines.
It turns out that some of the e-mails we were sent in 2010 were contracts for line rentals and not just information about our system requirements.
Our 2016 Recommended Provider is: Sky
Current Offer: FREE Broadband, Landline and £50 M&S Voucher for just £17.40 a month.
I would never knowingly sign a 5 year contract for anything to do with the business – unless there was a very good reason for it and I was satisfied I had done my due diligence and got the best price.
The actual price I believe we are paying is more than before this new contract was started and is certainly not competitive – not even by 2 years ago terms. There is no way I would have agreed to this and feel mislead by BT and this Local Business Company.
I would like to be freed from my contractual obligations regards the line rental on my account regarding 01271 375xxx. 01271 379xxx should already be out of contract and if it is not for whatever reason then I request that be released too.
We are a close knit community in North Devon and I feel cheated by what was a trusted supplier, and mislead by your agents who pretend to be BT employees and use dubious sales tactics which involves smoke and mirrors.
I look forward to hearing back from someone at your earliest convenience.