We often get asked what is the BT complaint telephone number other than 150 or 151? So we went about exploring various forums to give you a list of BT contact numbers and BT complaints addresses. Below we’ve included useful BT complaint telephone numbers including Head Office, social media accounts and Ombudsman details so you have everything you need to know to effectively complain to BT, including the relevant addresses, social media pages and chief executive details.
BT Complaint – Direct
Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.
Sending a letter to the CEO marked “private and confidential” used to be an effective way of getting a complaint resolved, but it’s less successful now that so many people do it. However, it may be worthwhile contacting the CEO of BT Group by email.
BT Complaint – Social Media
Alternatively, try contacting the supplier on its Facebook page at facebook.com/btuk
BT Complaint – Ombudsman
If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to the communications ombudsman service.
This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour.
Call: 0330 440 1614 or write to Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU.
More BT Complaint Tips
The best way to get to the high level complaints department is to either write directly to the chairman or a member of the board. Or to the address on the bill. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome.
Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for their EIN number). Ask for their managers name and a contact number if they say they are going to ring you back, but most importantly you need a reference number for your complaint.
Once again we take no responsibility for incorrect numbers or information on this page as this info was collected from forums but please comment below if any details are incorrect or you found an alternative way to get through and complain to BT.