I wish to make a serious complaint against BT and the way I have been treated when I called them today 29.04.10 on 0800 800 800 I could not understand the names of the 2 people I spoke to. I rang to enquire why it is that every time BT take my money from the direct debit they can never take the right amount, I am told, and have it on my direct debit instruction dated 3 April 2010 that my direct debit should be £12.79 per month, they sent another one saying £19.50 it should be £12.79 for line rental.
Last month they took £32 from my account and when I rang to enquire why I was told it was a mistake and that the money would be credited back to my account (minus £12.79 so I should have received £19.21 back) I never received this money back.
I am absolutely furious as every month I have ring up and query the amount been taken out and I have never encountered such imcompetence.
I have now had to cancel my direct debit with them and they will have to send me a bill and I will query that when I receive it. Also I was cut off twice on the phone today by people who just can not do the job properly. The company is quite frankly a disgrace.
I also want a copy of signed written proof sent to me showing whether or not I am under contract with them. They are never able explain how the billing works in a way you can understand and it causes great frustration it would appear to anyone as if it is being made up as they go along. Is the line rental £12.79 per month or not? Can they set up a monthy direct debit for this amount or not? I would have thought that was simple enough.
I am sending this in the hope that I can get through to someone with some sense and that they will get back to me but I am not confident that will happen at all.