One of the most asked questions on this BT complaint forum is people asking for a complaint contact number or address other than the contacts that BT provide on the contact BT page of their website using 150 or 151 numbers.
We’ve read past complaints and researched other forums and come up with a list of BT customer service numbers, BT contact numbers and BT complaints addresses.
Please note that we haven’t personally verified these contacts but if you’re like many of us who have been driven to frustration by BT customer service then you might want to try these following BT contacts and advice.
Word Of Advice
We recommend you type a complaint letter in a Microsoft Word document (or equivalent), save it and print it out. Then send it to one or more addresses below using 1st class post. You will likely get a response within a few days. Having saved your letter you can also try emailing it to the two complaints BT addresses below.
The quality of information on this page depends on your feedback – if you find an effective way of complaining to BT, or an address or phone number to get through that I haven’t published, please share it with me using the comment bow below and help hundreds of other desperate BT customers who are trying to find exactly the same contact details!
BT office addresses for sending complaint letters
BT High Level Complaints
One of the best ways to get to the high level Complaints BT department is to either write directly to the chairman or a member of the board. Or to the address on the bill. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome.
- Try and get the advisors name. However they may only give there first name for security reasons (or alternatively ask for their EIN number).
- Ask for their managers name and a contact number if they say they are going to ring you back
- Most importantly – you need a reference number for your complaint.
The independent regulator and competition authority for the UK communications industries.
They also produced this useful step by step guide to complaining worth watching:
You may prefer to lodge a complaint with Otelo (providing you have either received a deadlock letter or your complaint has been ongoing for 12 weeks) Otelo is the ADR that deal with BT. Otelo’s contact details are as follows:
Once again we take no responsibility for incorrect numbers or information found on this page as it’s not personally verified – only collected from previous complaints and online research.
If you know of any useful contacts for complaining to BT, please leave a comment below and we will include this with thanks to help others.
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