Latest customer complaint received about BT Vision.
Let me vent...
It started just over a year ago we ordered BT Vision and got the infamous BT Vision Box. We quickly discovered that the on demand service was reluctant to work.
Movies would not play, Music videos stopped part way through, odd charges appeared and someone was apparently getting up in the night and downloading content. (I'm the only adult male in the house and despite my wife's gentle leg pulling I still deny downloading the Tatu video).
A call to the "helpful" BT engineer revealed.... nothing, no that's not a fault, your broadband line is fine your box is fine.... despite my protestations to the contrary that I couldn't watch movies I was paying for.
The phone calls to BT became a weekly event. I would say it doesn't work. BT would tell me it did or tell me that I had to wait for my broadband speed to settle down.
Finally I had enough and asked for the BT vision service to be canceled and for my money back at which point they lost all history of my persistent complaints. They then switched my landline off and canceled my broadband service.
They now won't return calls when agreed but seem to think that crediting my canceled account with £15 is compensation.
Next stop - Dan Marks and Gavin Patterson.
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3 comments:
After ringing and ringing and being 'in a queue' to get my BT Vision working again I sent an email and asked them to ring me. The complaints dept said they could put me through to the dept I wanted, but.......I would have to wait in.....a......queue ! They dont get it do they ? I am leaving BT Vision and never returning.
lucky you i havent even had mine working yet and i ordered it 19 dec 2010 !!!!!!
BT VISION IS THE WORST CRAP,PIECE OF SHIT ONE CAN BUY,EVERY FUCKING DAY AT LEAST THREE TIMES A DAY BEING THE LEAST,THIS PIECE OF SHIT LAGS,I GO THRU THEIR ADVICE OF DISCONNECTING AND RECONNECTING ,CALLED IN MORE THAN TEN TIMES TO GET THE SAME SHIT ADVISE I BEEN TRYING FIOR THE PAST HOUR,MY BROADBAND SPEED IS VERY FAST WHICH THEY HAVE TOLD ME AS WELL,BUT THIS FUCKED UP SHIT IS SHIT,IT CANT WORK THRUOUT ONE DAY WITHOUT PACKING UP A COUPLE TIMES,U KNOW HOW FRUSTRATING IT IS TO TRY SEVEN OR EIGHT TIMES TRYING TO GET THIS SHIT TO WORK AT NIGHT,THEN I AM FORCED TO GO TO BED COS THE SHIT DONT WORK,IF U DONT HAVE BT,DONT PUT THEIR SHIT IN,NOT EVEN THEIR FONE LINE ,I AM TAKING MY SHIT OUT WHICH I GOT FROM BT,COS IT IS SHIT I CANT BE LYING,JUST BEING HONEST,THIS FUCKING SHIT IOS CRAP
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