Do you have slow BT Broadband speed? This complaint is one of many BT complaints regarding slow broadband internet speeds.
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Comments welcome below.
Hi
My name is Andy Elvin and I live in Carlton Colville just outside Lowestoft Suffolk.
Briefly my compliant is that I cannot even after 6 years of asking find out a date when the local exchange will be upgraded to allow a decent broadband service. Currently I receive 0.6 meg on a very good day.
Worst of all if the several thousand of us lived a mile up the road we could receive at least 7 megs. Today I have been on the phone to BT again for nearly an hour through god knows how many different BT departments who all know nothing. Worst of all is the fact that when I did ask to be transferred to a BT customer service complaints department I was cut off.
I would not mind if I lived in the outback of nowhere but there are literally thousands of properties here. HELP! At least a date would be something to hang our hats on!
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4 comments:
Hello,
I live in Oulton Broad, outside Lowestoft (not far from you Andy!), and the broadband speed that I can receive here is a fairly paltry 1MB (it used to be half that figure a couple years ago).
It's incredibly frustrating that living in such a busy urban area can yield such a modest connection, whilst folks in city centers enjoy comparatively huge download speeds. I can only imagine how annoying it must be to live in the country and get no broadband at all!
I fully understand that upgrading the infrastructure to provide better speeds for everyone will take some time, but it would be nice to have a rough idea of when this is likely to happen, if only to reassure people such as myself that something at least is in the works!
We live 2 miles from the exchange and our speed on a good day is 1mg... but mostly its half.On complaining we are told we have a "dirtyline".we are paying for 8mg.We are fed up with talking to India....they told me to totally unistall my internet browser,then contact my Pc supplier to reinstall my softwear !!!
I also live in Lowestoft and only a couple of hundred yards from an exchange box yet only recurve 0.7 meg if I lucky this is rubbish service that we pay for
I live on the south side of Birmingham - second city and all that - and on a good day I can get 1.3 MByte download speed. BT checked my line and told me it was the distance I was from the exchange. I ask for a price reduction. They stated I pay for the size and not speed of download. If that is the case, why do they continually advertise there up to 20 Mbyte download speeds on TV? It makes me furiuos as I pay for an up to 8 MByte download speed. I suggest, as I have done, that you add a free download accelerator like Orbit.
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