Funny BT Customer Service Video

For all those of you who have been put on hold for hours by BT Customer Service, you are not alone! This video beautifully sums up our feelings towards BT Customer Service:



BT Customer Service representatives, if you watch this, this is genuinly what is happening now, and has been happening for the past few years. Please can something be done!

Pensioner Woman sues BT for extra charges

28 March 2008, A woman is suing BT after she was charged extra for paying her bill in cash.

Solicitor Ros Fernihough, 62, has been a BT customer since 1964 and pays her bill over the counter in her local bank. In May last year, BT introduced the £4.50 charge to cover administration costs of processing bills not paid by direct debit.

The move has been highly criticised as a 'stealth charge' that targets the company's poorest customers. Around 2.9 million customers pay by means other than direct debit and Mrs Fernihough's action could affect them.

The grandmother-of-seven claims the telephone company is unfairly penalising its cash-paying customers and is making her case at Walsall County Court.

Mrs Fernihough said: "£4.50 may not be much to someone who is working with a reasonable job but if you are on a state pension it is crucial."

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Here's two more recent BT Complaints made to BT customer service and there are many more just like this on the send your BT complaint page.

"Why has BT set up a separate payment department for which I am paying for ie £4-50.
I do not trust BT to take the correct variable amount out of my bank account as it is.
It is bad enough that you have to pay £5-00 if they consider your payment to have been late but to have to pay an extra £9-50 for the privilege of paying by check is a B......... Liberty.
I always pay my bill, have never defaulted, have been with BT for..... forever.
Considering leaving now.Very disappointed".
Miss L Callaway

"I've just bought a new second home and need a phone line. My wife called BT and they said we'd need an engineer, even though the previous owners had a BT line. They have now missed four separate confirmed appointments without ever once warning me they would not be attending.
I have wasted so much time waiting for engineers and in BT's endless phone queues (50 minutes was my longest wait).
No-one I've spoken to has any idea what's going wrong and all they do is offer a new appointment which the engineers then miss again. The last manager I spoke to said we didn't even need an engineer and the line would be activated within 48 hours from the exchange.
It wasn't. We've just called BT to confirm the latest appointment to be told it's been concealed for some unknown reason and they won't be coming".
Malcolm Lochhead