BT Customer Services Complaints Help Advice & Support

Want to complaint about BT? Help build a list of BT complaints which will be sent to the necessary organisation to investigate along with BT Customer Services.

BT Complaints Help

My 4 month BT nightmare began in June 2007. We just moved into a new house in Cornwall and simply wanted the new phone line set up and activated. Simple? No. In no way was this simple.

This is the place for anyone who has BT complaints and had to deal with awful BT Customer Service.

Send your BT Complaint and I will collate all complaints into a report and send off for a response and hopefully actions to the relevant authorities along with BT Customer Service.

28 March 2008

Pensioner Woman sues BT for extra charges

28 March 2008, A woman is suing BT after she was charged extra for paying her bill in cash.

Solicitor Ros Fernihough, 62, has been a BT customer since 1964 and pays her bill over the counter in her local bank. In May last year, BT introduced the £4.50 charge to cover administration costs of processing bills not paid by direct debit.

The move has been highly criticised as a 'stealth charge' that targets the company's poorest customers. Around 2.9 million customers pay by means other than direct debit and Mrs Fernihough's action could affect them.

The grandmother-of-seven claims the telephone company is unfairly penalising its cash-paying customers and is making her case at Walsall County Court.

Mrs Fernihough said: "£4.50 may not be much to someone who is working with a reasonable job but if you are on a state pension it is crucial."

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Posted by stonerose at 11:06
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