Wishing I never switched from Talk Talk to BT

We receive many BT complaints from customers who’ve switched from another phone or broadband provider and are not happy with the service provided by BT. Below is a complaint recently emailed to us from a customer who switched from Talk Talk to BT and are unhappy with the customer service received.  

Dear BT Complaints

On the 4th August I rec’d a call from BT Sales girl called Diane she advised me that the switch would be straight forward that they would do all the work, so for £25.99 per month this would inc line rental and broadband, plus I would get 3mths FREE line rental. Today I rec’d a bill for £140.90 which I am NOT very happy about as my phone line switched over around the 5th Sept and I was hit with a charge for a HUB that I wasn’t informed about!!!!

I am writing to you as I am Disgusted at the service I have rec’d when trying to sort out my bill, on several occasions since changing over. I have had to ring to see why my broadband was not working then to discover that I required a HUB, this then took a further 10days to organise and get set up, once the HUB was set up the broadband still didn’t work and after being on the phone to different sections within BT we finally discovered that you’d had set up the wrong password!!

So as you can see from this complaint I am not very happy at all and wish to rec an explanation as to why I am being billed, plus to top the whole thing of I rang to complain today and the phone was put down on me if this was an accident why did I not get a call back as the operator took my account number and details of me..

The worst thing I have done is change from Talk Talk to BT!!!!!!!!!!!!!

Very Angry Customer
Kellie Lyttle

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  • I totally can understand your frustration and anger at BT. I too switched and totally regret it. I was charged for a call (to Kenya for £35) that was made before my connection date and if I was not assertive I would have been made to pay it. BT have never explained how and why it happened and my bills have just gotten heavier and heavier. Lsst bill was for £195 claiming I used 70GB when i do not down load any movies or music! I am going to write to OFCOM and watch dog

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