I wish to submit this BT complaint having just spent another 40 mins on the phone to your broadband help desk. This now brings the total to over 5 hours! Every time I get told ‘I’m an expert and will fix the problem once and for all’….yet again not done!
But the main problem is one of your BT engineers deleted my internet operating system saying I didnt need it anymore. I do need it as I cant use my laptop anywhere else apart from home any more. Which totally is the reason for a laptop to use away from home. In the last call I asked for over 20 minutes of how to complain to be told there is no number to complain you can only speak to a supervisor. As it was a supervisor who deleted my operating system. All I kept being told was “there is no other way to make a complaint” I said I have looked it up now and told dont bother it does not work! So I hope it does.
I have also been told to take my computer to a local engineer and get it re installed GEE THANKS.
I want to know what will be done and why i have to phone every other day with the same problem!! to be told its ok its fixed now!
But I would be able to do it myself if the system had not been deleted. Please will someone call me after 6pm tomorrow to resolve this matter if not will have to take it further.