Dear BT Complaints, last December I moved my phone billing back to BT to take advantage of their pre-payment discount and fixed monthly all-in tariff together with services such as the 1571 voicemail facility which I already had with previous company.
About a month ago 1571 stopped working. Callers get the message that it is not “enabled”. I get the message that I am “not subscribed to the service” despite confirmation from BT and the last 2 call centre “engineers” saying they understood the problem which would be fixed in “3 working days”
31st January came and went with no fix; as has today (6th.February).
I need the 1571 service as I often fail the hear the phone and bought a new BT phone with a 1571 button that flashes if a message has been left.
I can’t face another wait to get through to BT Customer Services on 0800 800 151 only to have to restate my problem and be given another date when it will be fixed.