Upgraded for 50 mega but it is slower than the old broadband

Submitted by Shirley in October 2016

I renewed my contract with BT so I could upgrade to a faster broadband service… You offered me broadband Infinity because my internet was really slow.. it was set up on 10/10/2016 but I was told it would take 24 hours to get the broadband working like t should with 50 mega bites which I was only receiving 12 before.. it is 19/10/2016 and it is slower than the old broadband I had before…I have rang up on 19/10/2016 and had no joy… they told me that it would be activated until 21/10/2016… this is no good.

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