This BT complaint was emailed in today for inclusion in the report and share with other BT customers that unlimited broadband has in fact a limited 100GB per month usage allowance, therefore not unlimited!
Dear BT Internet Team
The reason we pay such extortionate rates per month is so that we can keep our son happy playing Internet games, we were assured that when we signed up for your BT Broadband package this would cover our needs with out any problems, and was UNLIMITED usage.
I think your company has an absolute cheek to write to us when we have been averaging speeds of 1/3 meg and we have been PAYING for speeds meant to be up to 8 meg and say we will be restricted if we go over 100 GB usage, I Know you are talking about usage and not speed but it doesn’t seem fair and very one sided. Please respond to this e-mail so we know you have read and understood our concerns.