This question was emailed by a BT customer trying to find out if a BT telephone number has been disconnected. The line isn’t a BT Line and wants to find out who to contact to sort the problem. Please leave comments below if you can help.
Dear BT Complaints
I’ve got steam coming out of my ears, I’m so frustrated!
An elderly relative has been trying to call an old friend from a BT line to a BT line for some weeks. The recorded message one gets after dialling the number is “This number isn’t recognised, please check and try again”.
We know the number is correct so I tried to report it as a fault but was told by automated voice that my line isn’t a BT line, which it is and so I can’t be assisted, then the call is disconnected!!!!!!!!
Who can I speak to about this?