Top Phone & Broadband Packages 2017

Are you thinking about changing providers?

Here is our independent review of the current best UK packages:


We we’re both at our wits end with BT, engineers not turning up, wasted hours on the phone, terrible service and no one ever got back to us. So we started this site, somewhere people like us could vent their frustration and share their BT story, and we have since had hundreds of people share their complaint with us.

Both of us went on to switch providers, and we have never looked back. Here is our independent review of the Top 5 Broadband and Phone providers currently available in the UK based on our experiences, the services they provide and the amount of Ofcom complaints they receive each year.

According to Ofcom, Sky and Virgin Media lead the way with the lowest complaints for broadband and telephone providers.

If you have any tips or recommendations, please add them as a comment at the bottom of this page.

Mark & Toby (Last updated: October 2016)

Our 2017 Recommended Provider is: SKY

Get Sky Broadband Unlimited, Talk and line rental without TV for just £20 p/m for 12 months plus a £50 reward (One off Broadband set up £9.95) - Deal ends 29th December 2017

View £20 Per Month SKY Offer

Number 1: Sky

Why Sky are number 1?

After a fair bit of research, we switched from BT to Sky and were immediately impressed. The first change we noticed was customer service, we got to speak to someone in the UK without hours on the phone, and they kept calling us back until they got the problem solved – how refreshing!

To this day Sky ranks Number 1 on our list closely following by Virgin Media. Don’t just take our word for it; it’s also the view of several other review sites as well as Ofcom’s official surveys. Not only do they offer line rental and broadband, but if you want it, they also offer a range of other services including TV.

Summary
  • Really great customer service
  • Fast internet
  • ‘Truly’ Unlimited Usage
  • Competitively priced
  • Our NUMBER 1 recommendation if you’re thinking about leaving BT

View SKY offers

If you’re thinking about switching from BT to Sky, at the moment they have this excellent offer.

Our 2017 Recommended Provider is: SKY

Current Offer: Get Sky Broadband Unlimited, Talk and line rental without TV for just £20 p/m for 12 months plus a £50 reward (one off Broadband set up £9.95)
Deal ends 29th December 2017

View £20 per month SKY offer

Sky Customers Receive:

•£50 Prepaid MasterCard®

• Line Rental & Sky Talk included. Pay only for the calls you make with Sky Pay As You Talk or add on a Sky Talk package with inclusive calls.

• Sky Talk Shield – Sky’s brand new personalised call-screening service lets you answer the calls you want and block the ones you don’t.

• Sky Q Hub – Delivers Sky’s most reliable broadband experience via dual-band technology.

• Sky Broadband Shield Gives you control over your family’s online experience and helps provide protection against phishing and malware-infected sites.

MORE INFO

Customer Sky Reviews

www.broadbandchoices.co.uk

5-star

www.ispreview.co.uk

Number 1

www.broadbandgenie.co.uk

Customer care 91%

MORE INFO

In 2016 Q2, nearly 300 people a day complained to Ofcom about BT – significantly more than other providers and the industry average.

To put this in perspective, OfCom keep a record of complaints, out of every 100,000 29 were about BT. By comparison, only 5 were about Sky

 

Sky have the lowest complaints of any provider, with only 5 complaints per 100,000OfCom
Switch to Sky

Number 2: Virgin Media

 

Virgin Media awarded 2017 best Broadband, TV & Home Phone provider by uSwitch; also awarded 2017 fastest broadband provider.

The UK was home to several major cable (EuroDOCSIS) operators, but most have now merged into Virgin Media (Liberty Global). The advantage this brings is it can deliver more stable ultrafast broadband speeds (top packages go up to 200Mbps) alongside TV services, while phone line rental can be taken as an optional extra (not required).

Virgin Media, much like Sky, also receive significantly fewer consumer complaints than the other big ISPs such as BT.

On the downside, not everyone will be able to get Virgin Media services in their home – Virgin’s network currently only covers around 13 million premises in predominantly urban areas. When I left BT, I tried to get Virgin Media but it wasn’t currently available in our area unfortunately but we are quite rural. If you live by the city, chances are you’ll be much luckier.

However Virgin Media are expanding to 17 million by 2020 (more than 60% of the UK) and have plans for further speed boosts using DOCSIS3.1 (trials will commence this year).

Summary:

• Award Winning Fastest Broadband Speeds
• Award Winning Broadband, TV & Phone
• Strong TV bundles
• Mobile tariffs
• Choose Best Package That Meets Your Needs

Priced from £29 per month for a 12 month contract
Includes £100 voucher (expires 14th December 2017)

*Unlimited downloads – stream your socks off
*Ideal for superfast streaming and browsing
*Great for small households with 1-4 devices
*On average 4x faster than Sky and BT’s regular broadband
*Includes our fastest ever WiFi Hub
*Talk Weekends – Inclusive weekend calls to UK landlines, Virgin Mobile numbers, plus inclusive weekend minutes to 0870 numbers

Customer Sky Reviews

www.broadbandchoices.co.uk

5-star

www.ispreview.co.uk

Number 1

www.broadbandgenie.co.uk

Customer care 91%

MORE INFO

In 2016 Q2, nearly 300 people a day complained to Ofcom about BT – significantly more than other providers and the industry average.

To put this in perspective, OfCom keep a record of complaints, out of every 100,000 29 were about BT. By comparison, only 5 were about Sky

 

Switch to Virgin Media