Top Phone & Broadband Packages 2017

Are you thinking about changing providers?

Here is our independent review of the current best UK packages:


We we’re both at our wits end with BT, engineers not turning up, wasted hours on the phone, terrible service and no one ever got back to us. So we started this site, somewhere people like us could vent their frustration and share their BT story, and we have since had hundreds of people share their complaint with us.

Both of us went on to switch providers, and we have never looked back. Here is our independent review of the Top 5 Broadband and Phone providers currently available in the UK based on our experiences, the services they provide and the amount of Ofcom complaints they receive each year.

According to Ofcom, Sky and Virgin Media lead the way with the lowest complaints for broadband and telephone providers.

If you have any tips or recommendations, please add them as a comment at the bottom of this page.

Mark & Toby (Last updated: October 2016)

Our 2017 Recommended Provider is: SKY

Current Offer: Save £120 with totally unlimited Sky Broadband Unlimited, offering UK average download speeds of 9Mb for £18.99 a month for 12 months when you join without Sky TV. Line rental and Sky Talk included.

View £18.99 Sky Offer

Number 1: Sky

Why Sky are number 1?

After a fair bit of research, both Mark and I switched from BT to Sky and were immediately impressed. The first change we noticed was customer service, we got to speak to someone in the UK without hours on the phone, and they kept calling us back until they got the problem solved – how refreshing!

To this day Sky ranks ‘Number 1’ on our list by some margin. Don’t just take our word for it, it’s also the view of several other review sites as well as Ofcom’s official surveys.

Not only do they offer line rental and broadband, but if you want it, they also offer a range of other services including TV.

Summary
  • Really great customer service
  • Fast internet
  • ‘Truly’ Unlimited Usage
  • Competitively priced
  • Our NUMBER 1 recommendation if you’re thinking about leaving BT

View SKY offers

If you’re thinking about switching from BT to Sky, at the moment they have this excellent offer.

Our 2017 Recommended Provider is: SKY

Current Offer: Save £120 with totally unlimited Sky Broadband Unlimited, offering UK average download speeds of 9Mb for £18.99 a month for 12 months when you join without Sky TV. Line rental and Sky Talk included.

View £18.99 Sky Offer

Sky Customers Receive:

• Truly unlimited usage (no traffic management),

• A free SkyHub wireless router (or the new Sky Q Hub),

• Free access to The Cloud’s national public WiFi hotspot network and free online Parental Controls (network-level filtering).

Sky’s standard contract period runs for 12 months and sadly you don’t get any free calling allowances included (upgrades available at extra cost).

MORE INFO

Customer Sky Reviews

www.broadbandchoices.co.uk

5-star

www.ispreview.co.uk

Number 1

www.broadbandgenie.co.uk

Customer care 91%

MORE INFO

In 2016 Q2, nearly 300 people a day complained to Ofcom about BT – significantly more than other providers and the industry average.

To put this in perspective, OfCom keep a record of complaints, out of every 100,000 29 were about BT. By comparison, only 5 were about Sky

 

Sky have the lowest complaints of any provider, with only 5 complaints per 100,000OfCom
Switch to Sky

Number 2: Virgin Media

 

The UK was home to several major cable (EuroDOCSIS) operators, but most have now merged into Virgin Media (Liberty Global). The advantage this brings is it can deliver more stable ultrafast broadband speeds (top packages go up to 200Mbps) alongside TV services, while phone line rental can be taken as an optional extra (not required).

Virgin Media, much like Sky, also receive significantly fewer consumer complaints than the other big ISPs such as BT.

On the downside Virgin’s network currently only covers around 13 million premises in predominantly urban areas. When I left BT I did try and get Virgin Media but it was not currently available in our area.

However Virgin Media are expanding to 17 million by 2020 (more than 60% of the UK) and have plans for further speed boosts using DOCSIS3.1 (trials will commence this year).

Some limited Traffic Management measures also apply to Virgin’s packages, but only on upload speeds.

Summary:

• Good speed
• Strong TV bundles (TiVo)
• Mobile tariffs (quad play bundle)

Monthly Line Rental: £17.99
Annual Pre-Paid Line Rental: £164
Setup Fee: £49.95 (Often Free)

Otherwise the cheapest 50Mbps broadband and phone bundles tend to cost from £19 per month + line rental on an 18 month contract, although if you take the broadband as standalone then the price becomes £30.25 per month on a shorter 12 month term.

•  Free SuperHub router (good spec)
•  Free weekend calls (phone bundle)
•  Parental control / Internet security features and access to the operator’s public WiFi network (e.g. London Underground).

Bundles with good premium TV and mobile services can also be taken.

Customer Sky Reviews

www.broadbandchoices.co.uk

5-star

www.ispreview.co.uk

Number 1

www.broadbandgenie.co.uk

Customer care 91%

MORE INFO

In 2016 Q2, nearly 300 people a day complained to Ofcom about BT – significantly more than other providers and the industry average.

To put this in perspective, OfCom keep a record of complaints, out of every 100,000 29 were about BT. By comparison, only 5 were about Sky