I moved both my broadband and phone service across to Sky at the end of November 2011 so I had all my services in one place and to make life simpler 🙂
All seemed to go smoothly until I got another bill from BT for charges in advance. When I called to sort it out they said I had only moved my broadband service to Sky, even though i’ve been paying Sky (since Nov 2011 for rental and call charges and my BT usage has been zero).
After 2 calls to members of their ‘customer service’ team who I struggled to hear on a very faint line, never mind understand, and then two very lengthy calls to some very helpful chaps who looked into my issue in depth and apologised, confirmed BT failed to cancel my phone account at the end of Nov 11 and that I would receive a credit note and all would be sorted (happy days), I am still receiving bills from BT!!! It’s like banging your head against a brick wall.
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