Today we feature a really helpful video for those looking how to complain to BT created by Ofcom on how to complain if you have a problem with your communications provider.
The video guide will help you through the complaints process and tell what you need to do each step of the way.
It also explains more about Alternative Dispute Resolution (ADR) schemes.
There are currently two ADR schemes – Ombudsman Services: Communications and CISAS – and they act as an independent middleman between the service provider and the customer when things go wrong.
Alternatively, Ofcom also have this printed guide which sets out the complaints process.
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