Submitted by Kevin in October 2016
I have just called BT to cancel my contract. I moved home in August and it seems BT put me on another 12 month contract without notifying me. I am getting pathetic broadband speeds of 1 – 1.3mpbs and have therefore decided to move to mi-fi and 4G with a mobile supplier. BT have told me they will charge me £250 to cancel my contract now.
I do not believe with the broadband speed I am getting that BT have fulfilled their part of the contract to supply a useable process.
I would like to complain about the ridiculous charge you expect me to pay to leave your very poor service.
Please reduce the contract levy to zero.