We know only too well it can be very frustrating and difficult to get your BT complaint heard and even more difficult to actually get your BT complaint resolved. Below we’ve included useful BT complaint telephone numbers including Head Office, social media accounts and Ombudsman details so you have everything you need to know to effectively complain to BT, including the relevant addresses, social media pages and chief executive details.
Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.
Sending a letter to the CEO marked “private and confidential” used to be an effective way of getting a complaint resolved, but it’s less successful now that so many people do it. However, it may be worthwhile contacting the CEO of BT Group by email.
2. Social Media
Alternatively, try contacting the supplier on its Facebook page at facebook.com/btuk
If your complaint hasn’t been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to the communications ombudsman service.
This is a free, impartial service for communications consumers. It will investigate customer complaints and its decision is binding, so BT would have to pay up if it found in your favour.
Call: 0330 440 1614 or write to Ombudsman Services: Communications, PO Box 730, Warrington, WA4 6WU.