Reciving unwarented bills

Submitted by David in November 2016

I recently had to cancel my account with BT, due to them not being able to provide the services at my new address. I had spent several hours on the phone trying to resolve the problem, I have now spent several more hours trying to confirm that my account has been cancelled and no more charges will be made.

Since I have had 3 telephone confirmations and a txt to confirm that my account has been cancelled, and there will be no more charges or final bills. To my surprise I have received another bill which is a final reminder bill. I feel this is becoming harassment and is causing me unnecessary stress and creating defaults on my credit score, which I am trying to rebuild so I can get a mortgage.

I am a little disheartened to say the least, that all those hours of my life spent on the phone has been for nothing, and I am now spending more of my life writing this letter.

Please can someone confirm that my account has been fully cancelled and I will not receive anymore bills, and how BT would like to compensate me regarding the issues I had to go through over these last few months.

Comments 1

  1. Hi David,
    I’m in the same position as you, and at this point I’ve lost track of the amount of times I’ve been put through to the different departments, losing the will to live, I am, really! After trying to cancel my account (due to them temporarily cutting my service because of my postponed house-move), for almost 2 weeks I might add, the first person tried to offer me a good deal as I wanted to cancel, so there is no excuse or that he didn’t get that I wanted to cancel. I then received an online bill so called them again asking if it was cancelled, the woman in the Doncaster office would you believe didn’t seem to know what to do , so I said I would cancel my direct debit myself, her answer was, yes it’s up to you. (wishy washy response) ! i then phoned again as I was receiving 0800 calls to phone re my direct debit, got through to another department who advised the account hadn’t been closed! red rag to a bull!! he assured me it had then been closed at that point. I asked them to backdate to when I first asked to cancel but I hold out no hope whatsoever. after being passed from department to department with nobody listening and improperly trained I have felt very stressed by all this. Also received a mail that was not even proper English to say I would need to pay normally because of no direct debit and threatening to charge me for late payment etc, this is downright harassment aswell. i will be writing a letter of complaint to them – seething!

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