28 March 2008, A woman is suing BT after she was charged extra for paying her bill in cash.
Solicitor Ros Fernihough, 62, has been a BT customer since 1964 and pays her bill over the counter in her local bank. In May last year, BT introduced the £4.50 charge to cover administration costs of processing bills not paid by direct debit.
The move has been highly criticised as a ‘stealth charge’ that targets the company’s poorest customers. Around 2.9 million customers pay by means other than direct debit and Mrs Fernihough’s action could affect them.
The grandmother-of-seven claims the telephone company is unfairly penalising its cash-paying customers and is making her case at Walsall County Court.
Mrs Fernihough said: “£4.50 may not be much to someone who is working with a reasonable job but if you are on a state pension it is crucial.”
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