BT Complaint – Karen

I canceled the installation of a BT line on 3rd September & was told there would be no charge, then received a bill and on phoning again was told to disregard it as the line was never installed. Three weeks…

BT Complaint – Mary Berridge

What a hollow reassurance to read all these complaints about BT – my nightmare has just begun I have been trying to get a line to my new address and have spent a total of 5 hours (logged) trying to…

Rachel Castle BT Complaint

I recently moved and had the same problem as you. Lack of customer service at the heart of it and no idea of how to resolve the problem. I also has to wait up to 1 hour to get through…

Is this the way forward?

If you are still not happy We want to try and deal with any problem without you needing help from others. However, if you are still not happy after following the process explained above, you can refer your complaint to…

BT Complaints Procedure

We (BT) are committed to providing the best service to our customers. However, sometimes things go wrong, and when they do, we want to put them right as quickly as possible. When a customer calls BT, an adviser will try…