BT have now dug a large hole at the front of my driveway to connect a neighbour.
Since the hole has been dug, I have experienced even worse connection speeds and our phone line still doesn’t work.
You are able to call the number, and it makes the ringing sound from the calling phone but the phone does not ring inside the address.
We’ve purchased a new phone to ensure that wasn’t the issue. Listening to the line from the phone is a continuous silence.
I have already complained about this issue and nothing has been done.
If your engineer is not able to correct it whilst they are working on the line directly at the front of our drive then I would like a full refund for the months we’ve not been able to use the line we’ve been paying for.
The whole street complains of poor connection speed and phone issues so it’s not an isolated issue.
My partner spoke to one of the BT engineers and he said “the wiring is unsuitable and old, which is why we’re experiencing the problems we are“.
This simply is not acceptable, as we’re paying a reasonable amount each month, on time and so I expect the service to work.