No support no answer after hanging on for 20 minutes plus at a cost I guess

Submitted by Robert in November 2016

My phone does not ring in apparently when called it rings once them cuts off we have previously contacted you to request this problem to be sorted but you haven’t sorted it even though continuing to charge for a full service that I am not receiving , I have called you but no answer just a recorded message saying we are busy.

I would appreciate you sorting out this problem as I pay my bills but am not receiving a full, service from you for which I am paying for. As I said it seems no one can ring in, this has been ongoing and I am extremely disappointed that your service that isn’t cheap does not answer my calls or sort the problem out. Perhaps I may receive a response from this email I haven’t from my long phone calls that I have made waiting for an answer at no doubt a cost to my phone bill!!!

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