We run 4 websites and Ebay using BT Business Broadband and Phone. For the past 3 weeks we have had poor Broadband with at times whole days unable to use the internet.
Numerous Calls and numerous engineers on site and we still have interrupted service. This is like taking taxis away from a taxi company – we simply cannot operate.
At the moment we have broadband but now BT have cut off our phone, now our customers cannot contact us and WE CANNOT TAKE CARD PAYMENTS as this is linked to our phone line.
Despite pushing and pushing for a complaints department we are told they don’t have one!
Neither will any one name take responsibility or ownership of the problem, they contunually give us new numbers for us to chase around.
APPALLING, THE WORST SERVICE I HAVE EVER HAD FROM ANY COMPANY!
Once sorted I will be shifting to another provider – if they have a complaints department they are already light years ahead of BT.