Dear BT Complaints
I’ve unfortunately had no broadband service from BT since the 26th of September 2011, none at all. I’ve made 20 phone calls to BT Customer Service since the 26th of September and you apparently have made 6 phone calls to me…but guess which number you rang…the old number, even though on EVERY single phone call I have reiterated with the poor struggling customer service staff that my telephone number had changed!!!
Even up to last night Rauol was telling me that he would ring me back tonight between 6pm and 6.30pm on the OLD number.
On my first call 26/9/2011 and the 2nd call 27/9/2011 I asked if it was anything to do with my tel number changing, please listen to the calls, they said NO.
I have been cut off, transferred to services which were then closed, asked if I wanted to change my number, I tried to cancel the service but a new supplier cant take over the broadband service because Bt don’t recognise me as a customer, I have been given a MAC code when I tired to cancel which couldn’t be used because they only recognised the OLD number. One cust service person couldn’t take down my NEW number because their understanding of English was so basic they couldn’t understand the numbers.
It has taken me three weeks for billing to agree that I wont have to pay for broadband this month, finally on Monday LAST week someone admitted they hadn’t put an order into wholesale to get broadband put on my new number, they said 24 hours, after 24 hours it became another 48 hours, then guess what the order hadn’t been put in so now another 48 hours, so we get to last night I made three calls to BT Last night each one becoming increasingly ruder (on my part) because my broadband was still not on. I have been lied to, dragged round and round the houses.
I have most my temper on countless occasions and yes I have sworn laughed and cried twice. When will someone help me to resolve this problem, either to no longer be your customer altogether (8 yrs in this address), or fix my broadband.
Please help me!