I have received hundreds of BT complaints over the past few months that have been sent to me. All reports I will detail in a report and send to Watchdog for investigation. This site also acts as a resource for all complainers by reading other complaints and tips and advice on what to do.
How to Complain?
- Submit your complaint in the comments section at the botton of BT Complaints site
- Email me at email@example.com
I recommend you try the following:
Contact British Telecom using email rather than over the phone, as this means you have a record of correspondence and also that you don’t have to wait on hold. Explain yourself clearly and concisely and be specific about the action you would like British Telecom to take. Always be polite.
If your complaint has not been dealt with (and it is reasonable) then begin following BT’s complaint escalation guide
Fill in the online customer service petition on the UK 10 Downing Street Government website:
Customer Service Petition
——–Latest BT Complaint——–
Here is the latest BT complaint that has been sent to me.
The BT customer service I have received is just disgusting! I moved houses in June 23rd. I called BT and they gave me my new phone number and said that its already up and running. All I have to do is to plug my telephone on the BT box.
When I got to my new house there was no dial tone. I reported ‘the fault’ and they said that the line is working. But obviously its not. It took me three months and several phone calls to finally get the BT customer services to acknowledge that there is a fault and sent and engineer and my line was restored on the 6th of September 2008.
After the line was restored I obviously requested a three months refund off my line rental. Since the line wasn’t working at it was BT’s fault. I got a reference number from one of your advisors in India and he said that it would be deducted off my last bill. I thought everything was fine. Little that I know what would happen next!
A month later I got a bill of £90.37 although the total of my call usage was only £1.96. The three months call charges which I have reference for was not deducted. I called BT and after more than 10 very painful phone calls each being transferred to at least 4 ‘advisors’ and lasting more than 30 minutes. In a nutshell, nobody had a record of that reference number and it means nothing! I said I refuse to pay the full amount of £90.37 (obviously, like what any other person with a sane mind would do), before they take off the three month call charges (amounting to £53.10).I finally got through to a gentleman on the faults department which gave me a new reference number 14065253177 for the compensation I deserve and he said it would come off my next bill.
On Friday I wanted to make a phone call, and found out that my line was disconnected. I had absolutely no idea why. So I called again to complain. I have been on the line for 69 minutes (thats over one hour!!!!!) and being put through to around 15 people. I am at work and lost an hour of work time for this. Apparently, it was a mistake of billing. And that I had a balance of £17.70 which I haven’t paid, from my last July bill. And because this was not unpaid, my line was disconnected. There was no communication whatsoever that there was this balance!!!!!! The last bill I received ref: Q006 G2 was a blue bill with no late payments. I cannot understand how BT who ows me money for the three months line rental, disconnected my line for something I was not informed about. It is just appalling!
The billing department said that the only thing they can do is for me to pay the full amount of £90.37 for my line to be reconnected and that there will be the 3 months compensation in my last bill. So half heartedly I paid the bill. I was then put to the sales department, which advised me that I will not be charged for the reconnecting of the service obviously since it was a disconnection in error, but I have to start a new contract for 12 months.
I just want to continue my contract till January and then just stop service. I am not happy and this is not how you should treat your customers. They then put me through to BT customer service, which they decided after I gave my account number that I am again in the wrong department and that they are putting me through to the right one, and the phone line went dead.
I AM AT WORK. I DON’T HAVE TIME FOR THIS!!
I just feel that I keep being wrongfully advised. I am exhausted of talking about this, and being in tears in frustration when talking to your advisors. Especially throwing crazy amounts of money down the drain.
Now what I want is for my line to be reconnected, for the remaining period I have the contract which will expire in January. And get my three months compensation.
If this doesn’t happen I may have to report if to the watchdogs. I am just absolutely frustrated by the service.
I will be putting this BT complaint and all other complaints I receive into a report for investigation.