For the attention of CEO BT
I have option 3 with UNLIMITED broadband that is what I had ordered over the phone.
How can it be unlimited broadband if there is a limit of 80 to 100 GB downloads (and you only find out about this when you reach it, I have no written contract).
Nowhere in your website does it state there is a limit of 80 to 100 GB downloads all it refers to is “Subject to Network Management” but no download amount is mentioned.
I have copies of your Terms and Conditions, BT Total Broadband service terms and BT Fair usage Policy which does not mention unlimited broadband as being set at 80 to 100 GB.
Due the all of the above points I find that your terms and conditions are not fairly set out and displayed on your web site and were not explained to me when I ordered over the telephone.
I have contacted Sky broadband and they have sent me a copy of their usage terms that unlimited means just that and no capping.
So needless to say I am cancelling on the grounds of misrepresentation and inadequate information and will be joining Sky broadband in a few days, I do not expect to receive any cancellation charges and if I do I will dispute them in court.
I am also informing Ofcom and Trading Standards.