Dear BT Complaints
I’ve been having problems with intermitent broadband connections for over two weeks now. The broadband connection can go off for up to anything up to 6 hours at a time then seem to work well for a couple of hours before losing the broadband again. I phoned up BT Customer Services helpline yesterday morning and spoke to a gentleman who said I would be getting a from phone call from technical support between 5am and 7am that evening no phone call came.
This morning I phoned up again and was apologised to and then put through to another number where I was on hold for over an hour before giving up .I am sending this e-mail at a time that my broadband is actually working. Is it possible to actually speak to someone without being passed from pillar to post. I would appreciate a reply or phone call to resolve this problem.