Dear BT Complaint
Can you help me with a BT issue. I am out of contract and want to upgrade to BT Infinity option 2.
After a month I am no further on and twice I have gone through the sales procedure.
Agreed engineer dates etc only to find later on it never went through the system. I had an horrendous 45 minute call to a non-British call centre that was an awful experience.
BT say they will get the sales person to ring me, but no response, emails are not replied too.
I have been with BT for decades and despite them saying I’m a valued customer, I feel like I am something on their shoe. It is a disgusting example of customer (non) service and I just do not know what to do as I have had no issues with BT service and from that point of view would like to stay with them, but they are making it so difficult. any help welcomed please.