Fibre optic internet keeps going down

Submitted by Barry in November 2016

For the last three weeks our internet keeps repeatedly going down, often for very long periods of time. As a self-employed contractor in the IT business, I work at home. I moved from my previous supplier, which was very reliable because of costs, , but your service is not cheaper and is definitely inferior!

I either want a refund of my monthly bill or to be released from your contract as you are failing to provide the service I need. I am losing £500 a day when my internet is down!!!!!

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