tag:blogger.com,1999:blog-930992102145164493.post8444437108678936178..comments2009-12-09T22:33:35.961ZBTcomplainerhttp://www.blogger.com/profile/02858014100477702491noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-930992102145164493.post-6904733966867721232009-12-09T21:28:02.271Z2009-12-09T21:28:02.271ZI am surprised they assisted with your wireless at all or fought with your PC's internal hardware adapters. Normally it would be connect you up via ethernet, prove the hub works and off you go on your merry way...Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-33952871491634002732009-12-04T16:43:57.340Z2009-12-04T16:43:57.340Zever thought maybe the wireless device on the laptop was the problem as the laptop was over 2 years old and laptops only have a life span of 2 years? no it could never be such a thingAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-28517188926949780622009-11-23T21:04:00.632Z2009-11-23T21:04:00.632ZThis letter is more what I call "self induced therapy" from the poor soul subjected an all too frequent failure by BT to provide even reasonable customer service. Having recently asked BT to perform what seems to amount to a near miracle by transferring my phone line and broadband as part of a house move, and having complied with their SLA around pre-notification, they simply failed to deliver by a margin that can only be measured on a inter-galactic scale. I fully sympathise with JS having experienced such degrees of frustration that defy words, but typically ended up with me scremaing obscenities down the line to the poor individual offering this off-shored "experience" from some dark sub-continent about 5 hours time-difference away to the east! Speaking with a minimum of 5 different departments is the norm, as is going round in never circles of illogical conversation and miniscule common sense. I know if I'd had a pointy instrument handy someone would've got hurt big time. So this is therapy for me, you see. I need this. No-one from BT would listen or believe my simple english words. Customer sevices systems don't tie up, work flow Q&A is inflexible, (we don't think outside the box here), and even though I gave 3 weeks notice for this simple task, AND had to go through a full (re)sales process for a new BT hub (as apparently I'd never had a home hub before nor broadband), I still to this date, some 7 weeks later without the simple things I asked for. My new hub (which I had to order) has not turned up. Apparently there is a "tag" on the existing line that prevents the hub from being send out from a warehouse (and I'm still not sure why one of the 17 different people I spoke to about this particular requirement didn't mention this previously?). This "service" is worse than "awful". Its had my partner in tears twice through the simple frustration of getting nowhere after spending nearly 2 hours at a time on the phone to ask for such a simple thing. And you never seem to have any continuity of who you spoke to last time and what was said. There are always gaps in what they have recorded about your previous calls ... maybe they ran out of data storge disks from my phonecalls alone!! It's abysmal, degrading, coarse and a poor reflection of what british indistry is all about. BT should remove the word "British" from their name as it's an insult to the good people of this land. Come on ... sort it out BT. You can do much better than this. Off-shoring is a bit "old hat" now and the British people are fed up with what it represents. You might save a penny or two, but you'll lose your customers in the long run.Anonymousnoreply@blogger.com