Comments on BT Customer Service Complaints - Submit Your Complaint: BT Phone company voted nation's worst in customer ...

Does anyone else find b.t foreign advisors highly ...

2010-06-12T02:28:42.263+01:00

Does anyone else find b.t foreign advisors highly argumentative and arrogant and very rude?..i have found if you dont do as they want..or say they just cut your phone line off!..b.t have said that they are not allowed to do this as they dont have the authority but they they have pointed out though that if i dont co-operate they will have me cut off..i had said i'd rather try to resolve any issues and they had said' no we'd rather cut you off!'.
i cant believe the arrogance..and utter rudeness of these people..who clearly say they dont want to get matters sorted.They also refuse to allow you on most calls to speak to a manager...as they are worried that it will reach ears that can get them in trouble.
I had rang b.t with a complaint..which i was able to substantiate with recordings..i explained that i could not burn these to disc, but offered to replay them to a manager, the advisor proceeded to argue with me for 15/20 mins..insisting he was right and that and b.t could not offer any help regrading a complaint unless i burnt the recordings to disc..i again politely tried to explain i was not being awkward..but really could not burn them..the foreign advisor would not listen....i then gave up..as this man clearly had not been listening for the last 20 mins and continued to argue.Why cant these advisors stop haggling with customers.. we are not in the market place bargaining for coconuts.!!!They seem to take their heritage and apply it to the way they treat customers..customers in britain are not the same as market customers from foreign cities!..When will they have the training or ability to understand this?

If you decide to change a b.t option plan keep in ...

2010-06-12T02:14:05.743+01:00

If you decide to change a b.t option plan keep in mind they place you on a new 12 month contract each time you place a new order..btw they dont actually tell you they cancel you existing contract and put you on a new one until you actually agree to switch plans...then you cant switch back without being placed on yet another 12 month contract!
However i did ask, when i switched from option 1 to 3 if i would be placed a new 12 month contract they said 'no'..their excuse was that the overseas call centre advisors are giving customers regular misinformation but unfortunately because they are overseas b.t have not control over their work practices.

B.t claim recent survey brings them tops for compa...

2010-06-11T16:37:55.122+01:00

B.t claim recent survey brings them tops for companies old customers would most ikely desire to switch back to!..what utter and complete hogwash!..

Got a letter from Nigel (Nigel Stagg, XCustomer Se...

2009-06-30T15:26:31.874+01:00

Got a letter from Nigel (Nigel Stagg, XCustomer Services Dirfector) telling me I can continue to use Unlimited Evening & Weekend Plan on a renewable 12 month contract BUT IT DOES NOT TELL ME ON WHICH TELEPHONE NUMBER !! Sure it gives me THEIR Account number for me - but does than mean anything to me ? NOT without looking it up.

I have more than one BT Line at home - or RATHER DID HAVE - as this stupid letter has so enraged me I'm cancelling one line straight away!

IT MAKED ME MAD that BT can't even print my telephone number on any correspondence or BILL. My BRAODBAND Bill doesn't even tell me the line number also.

No wonder the share price has collapsed. As for Nigel - sheer imcompetence!

Alexander Moffatt
CB11 4JX

This guy's email apparently gets you quick res...

2009-06-30T11:30:01.881+01:00

This guy's email apparently gets you quick results.
ben.verwaayen@bt.com