tag:blogger.com,1999:blog-930992102145164493.post5810949932389922037..comments2009-08-30T10:10:05.332+01:00Cool Stuffnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-930992102145164493.post-76027355034626466782009-08-28T20:21:54.963+01:002009-08-28T20:21:54.963+01:00I have spent much of today trying to sort out the mess that BT has made of my on-line billing account. We are all human and mistakes occur in every type of business but the most frustrating thing about BT is that you just cannot get through to discuss your problems with a real person. You just become encapsulated in their eternal automatic option hell which just drives you completely crazy. At the start of every call they warn customers that the conversation may be recorded for training purposes - quite laughable really as you never manage to get to the conversation stage !Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-10461857579360996692009-07-14T10:20:00.619+01:002009-07-14T10:20:00.619+01:00this is very true, i wanted a name change for the account because they keep sending bill in wrong name. i called the billing but actualy it was sales line. Sales line told for name change u need to contact billing team, after listening to BT music for few mins someone picked up the phone and disconnected me ah!!!!!. i called billing time again,again waiting for few mins, billing team says sorry broadband team needs to do the name change ah!!!!!!!!!. they transfered me to broadband, broadband team says it will take 28 days for name change than again they say u need to contact billing team to sort out the bills. Don't know what to do, was just moving in a circle.delwarhttp://www.blogger.com/profile/13773397998882533765noreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-76568047557255306902009-07-08T16:07:25.253+01:002009-07-08T16:07:25.253+01:00i totally agree about BT customer Service. they are incopetant! i have been transfered from one department to another. i was told i could cancel my broadband and phone for £80. when i went to do it they stated it was £170, then transfered me to another department who told me it was £200! i have been shouted at by advisors on 2 occassions, and been repeatedly disconnected when they are trying to resolve issues. i will never go back to BT and will be informing mediaAnonymousnoreply@blogger.com