tag:blogger.com,1999:blog-930992102145164493.post5496471357592901723..comments2010-02-06T18:30:53.035ZBTcomplainerhttp://www.blogger.com/profile/02858014100477702491noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-930992102145164493.post-24320171927794322202010-02-01T10:40:47.194Z2010-02-01T10:40:47.194ZNice fill someone in on and this post helped me alot in my college assignement. Thanks you for your information.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-16409586127011397092009-11-08T15:06:40.978Z2009-11-08T15:06:40.978ZI signed for monthly Total Broadband and signed to pay MONTHLY.<br />I have not had one bill yet for the correct amount for Total Broadband. The amount advertised for total broadband is £24.46 a month with £18.59 for the first 3 months. This is NOWHERE NEAR what I am now, or have been charged.<br /><br />My very first bill was for an incredible £107. which they said is for 3 months in advance - even so, what happened to the advertised price for £18.59 for the first 3 months? The useless call centre could not answer (or understand) that, they just kept repeating that I had to pay all of it in one payment, or be charged with breach of contract. <br /><br />As an example of my regular monthly bill for Total Broadband, here are my bill charges for May &amp; June; (I must make it clear, I really do have NO other services, ONLY the broadband. -No phone, no BT vision, NOTHING else)<br /> 26 May 2009 24.46 <br /> 22 May 2009 33.29 <br /> 13 May 2009 25.00 <br /> 13 May 2009 48.92<br /><br /> 05 Jul 2009 22.99 <br /> 03 Jun 2009 48.94 <br /> 03 Jun 2009 24.48 <br /> 03 Jun 2009 25.95<br /><br />I have been forced to pay by DD, as they threatened to disconnect my service if I don&#39;t let them steal from my account directly. It&#39;s all the same though - BT can charge anything they like and you MUST pay.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-73756725166538230572009-11-06T16:14:25.006Z2009-11-06T16:14:25.006ZI agree.<br /><br />BT regularly bully me in to making payments that suit them as and when they see fit.<br /><br />If you complain about the bill they simply write off your comments and say that they will &quot;pass it to the relevant department&quot; the result is usually that they tell you to F*ck off but in many more subtle wording.<br /><br />It seems the only thing BT understands is money, they don&#39;t care about things like customer service.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-82024841998134764482009-11-04T13:37:51.609Z2009-11-04T13:37:51.609ZI took the Total Broadband advertised at £24.46 a month. On the set up it offers quarterly or monthly payment. Of course I selected monthly because I can&#39;t afford any more than that. My first bill was for £107 AS QUARTERLY payment and Ihave fought with Bt ever since to get it to monthly. So i took it off DD and have been paying an extra £1.50 for payment processing fee and pay them online, that way I dont get cheated. Now they say I&#39;m in breach of contract, cos they Must have payment by DD. When I try online to set up monthly payment plan by DD, it offers quarterly or monthly, but when you input Monthly as your preference, it goes round in a circle, FORCING you to agree to quarterly payments. <br />Actually in their own Terms &amp; Conditions it DOESN&#39;T say you have to pay by DD - it just says if you don&#39;t then you must pay £1.50 payment processing fee.<br /><br />Conclusion: BT can charge whatever they like, when they like, and there is Nothing we can do about it.Anonymousnoreply@blogger.com