Comments on BT Customer Service Complaints - Submit Your Complaint: A lengthy BT Broadband complaint

BT Customer Service are incompetent. I have tried ...

2011-10-30T13:16:56.522Z

BT Customer Service are incompetent. I have tried to resolve issues, your wasting your time, just change supplier I did.

All i can say is my experience with BT is garbage....

2011-01-08T17:48:00.023Z

All i can say is my experience with BT is garbage. Their call centre staff are poorly educated school leavers or foreigners. Nothing I requested ever happened. Sixteen weeks to have a complaint sorted. Hours on the phone, numerous letters and today to top it all off i have received a bill today in which they have charged me twice for home hub equipment to the sum of £45. I call the billing department only to be transferred to India where neither me or the representative could understand each other. It;s like something out a Benny Hill sketch. I did not trust the representative and the information he was giving me so i asked for a call reference number. After getting the number (which am sure he made up) i asked him to repeat it back to me and guess what? The line went dead! I hate the company now and am going to go to SKY! STAY AWAY FROM BT YOU HAVE BEEN WARNED!

Hi all, in the last month bt have been very slow, ...

2010-12-10T11:29:46.572Z

Hi all, in the last month bt have been very slow, my download speed has been 552kbps yes under the old dial up service 56k i was getting in 1998 it should be about 3500 4000kbps for 4 mbps connection speed.

I phoned bt up done all the checks normal phone stuff, no caps or throttle on my line, there so called unlimited connection 100gb job.

They said give it a couple of days see how it goes, days later line went back up to normal speed, by the time i ordered new master socket and cable and replace it all. Anyway my the old bt telecom one worked just fine, now a week later it went right back down to 56k again are fxck!

By this time getting little bit tired, come on bt sort it out!
Phoned them back up, then arranged bt engineer to come out the following day, Yes you guessed it no sod turned up!

Rang them that evening and ask where's the bt engineer fxck!
They said no engineer was booked for you! This was thursday now.

I took operators name and id, and she arranged it for engineer to come monday, Yes You guessed it! 4 days later, will keep you posted!

We used to live in London where we had Virgin Medi...

2009-12-24T17:08:12.743Z

We used to live in London where we had Virgin Media broadband fibre-optic this was super fast with the occasional problem due to work being carried out on the network. However we then moved to East Anglia in june of this year when we decided to go for BT Broadband as other providers were not available in our area, Since then the Broadband Service has been APPALLING v.slow speed and BT's website telling us that we don't have an account. I wish we didn't!! This is officially the WORST broadband or in BTs case Narrowband. You could probably have a quicker service using pigeons flying back and forth. Absolutely disgraceful.

I too have had problems with BT. After moving hous...

2009-09-07T14:04:40.927+01:00

I too have had problems with BT. After moving house last week we thought if was brilliant that our Broadband had been put on almost straight away! After 2 days of it working perfectly it suddenly went off and we were presented with the same call BT screen you mention in your letter. After being passed to 5 different departments and being on the phone for a total of 1 hour and 45 mins they told us that our broadband line had been ceased. When we asked why we were met with the responce 'I can't tell you why that is because that department arn't open until the morning' they suggested maybe we had not paid a bill, but this is certanly not the case. My partner works from home and needs broadband to work, I can't see BT paying for his wages and explaining to this to his clients. We rang back this morning as requested and were told they had never switched on the broadband in the first place because we did not inform them we were moving house (which we did inform them 2 weeks prior to moving house)They then informed us it would take 7 days for the broadband connection to come on and when I asked how they had managed to change the phone line if we hadn't said we were moving house I was put on hold for 35mins until I gave up and put the phone down. TOTALLY UNACCEPTABLE.

I have read with great interest about your problem...

2009-07-12T15:20:18.945+01:00

I have read with great interest about your problems with BT, I have yet to be able to sit long enough to write about the catalogue of complaints I have with BT, I have forgotten the amount of times Ive complained to them about different things and I have yet to receive an apology for anything. My last complaint was on the 7th July about not receiving incoming calls and just days before I was nearly in tears trying to explain to someone at BT that I have not got a contract for BT Vision and they have sent me a bill and argued that I have been watching the Vision box when I havn't and that I have a contract for another 6 months which I don't, they are insisting that I pay this bill, I was on the phone for an hour trying to make sense of it all, I was hysterical by the time I had to ring off and decided enough was enough and I must complain to someone some where about BT and ALL the problems Ive had with them over the past 2 years. So I was glad to find your complaint which has given me the push I needed to go ahead. I was going to try Watchdog to help me get over my point better and word the complaint properly, I may still do that as Ive had enough now. Thanks again. C. Stewart.