tag:blogger.com,1999:blog-930992102145164493.post3938640254229613062..comments2009-12-26T13:50:45.794ZCool Stuffnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-930992102145164493.post-72256827794383419902009-12-24T17:08:12.743Z2009-12-24T17:08:12.743ZWe used to live in London where we had Virgin Media broadband fibre-optic this was super fast with the occasional problem due to work being carried out on the network. However we then moved to East Anglia in june of this year when we decided to go for BT Broadband as other providers were not available in our area, Since then the Broadband Service has been APPALLING v.slow speed and BT's website telling us that we don't have an account. I wish we didn't!! This is officially the WORST broadband or in BTs case Narrowband. You could probably have a quicker service using pigeons flying back and forth. Absolutely disgraceful.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-3042152553499213642009-09-07T14:04:40.927+01:002009-09-07T14:04:40.927+01:00I too have had problems with BT. After moving house last week we thought if was brilliant that our Broadband had been put on almost straight away! After 2 days of it working perfectly it suddenly went off and we were presented with the same call BT screen you mention in your letter. After being passed to 5 different departments and being on the phone for a total of 1 hour and 45 mins they told us that our broadband line had been ceased. When we asked why we were met with the responce 'I can't tell you why that is because that department arn't open until the morning' they suggested maybe we had not paid a bill, but this is certanly not the case. My partner works from home and needs broadband to work, I can't see BT paying for his wages and explaining to this to his clients. We rang back this morning as requested and were told they had never switched on the broadband in the first place because we did not inform them we were moving house (which we did inform them 2 weeks prior to moving house)They then informed us it would take 7 days for the broadband connection to come on and when I asked how they had managed to change the phone line if we hadn't said we were moving house I was put on hold for 35mins until I gave up and put the phone down. TOTALLY UNACCEPTABLE.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-930992102145164493.post-81246695230907043702009-07-12T15:20:18.945+01:002009-07-12T15:20:18.945+01:00I have read with great interest about your problems with BT, I have yet to be able to sit long enough to write about the catalogue of complaints I have with BT, I have forgotten the amount of times Ive complained to them about different things and I have yet to receive an apology for anything. My last complaint was on the 7th July about not receiving incoming calls and just days before I was nearly in tears trying to explain to someone at BT that I have not got a contract for BT Vision and they have sent me a bill and argued that I have been watching the Vision box when I havn't and that I have a contract for another 6 months which I don't, they are insisting that I pay this bill, I was on the phone for an hour trying to make sense of it all, I was hysterical by the time I had to ring off and decided enough was enough and I must complain to someone some where about BT and ALL the problems Ive had with them over the past 2 years. So I was glad to find your complaint which has given me the push I needed to go ahead. I was going to try Watchdog to help me get over my point better and word the complaint properly, I may still do that as Ive had enough now. Thanks again. C. Stewart.C. Stewartnoreply@blogger.com