Re: BT Vision Plus service. Virgin Media forgive m...

2011-12-28T15:16:56.666Z

Re: BT Vision Plus service. Virgin Media forgive me, although it's only been 3 weeks PLEASE! PLEASE! PLEASE! can I comeback to you?
Their are loads of words that I could use to describe BT Vision but "Dire" is to be fair the most appropriate right now.
Why? I settled down to record over Xmas and use Catch up TV on my brand new BT Vision Box.
Well half the programmes I wanted to record would not record? apparently they were not even available on Catch Up? so BT together with my an upto 40 mb broadband have managed to unleash a pile of outdated rubbish sadly I cannot even call it technology? well clearly because it's not.
Right unfortunately it does not stop there because BT still has a another trick up it's long droopy sleeves. Watch TV normally not through box and the TV is as normal perfect however switch and watch TV via BT's magic box and the picture freezes and pixalates badly so all in all a totally useless addition to anyone's viewing pleasure. Thanks BT now how do I cancel?

I have recently set up my BT telephone line, broad...

2011-12-06T19:45:44.924Z

I have recently set up my BT telephone line, broadband and vision and have got to say that so far my ecperience with BT has been SHOCKING!!

The first time i attempted to set the service up the order was placed incorrectly and to the wrong address! When this was finally picked up the order was cancelled and i set up the order again with a lady who assured me everything had been done correctly and she would now manage my account and ensure everything ran smoothly... only she again set up the order wrong not replacing my vision order , i was advised by an advisor that i would need to be in on the 28th for my vision to be fitted, when i phoned customer services very unhappy as my partner had taken the day off work UNPAID to wait in for bt to come i was advised that i wold recieve a box and set up the service myself (but they would still charge me a £40 set up charge?!)not only that my bt vision hadnt even been ordered! - why the advisor told me to be home on the 28th is a mystery??

at this point i was one very unhappy customer and asked to speak to a manager to give feedback and also get reasurrance that this time my order would be placed successfully.. the manager refused to speak to me and i was advised that i wouldnt get a call for 2 working days (usually 5 however they had made "allowances" for me?!)

my bt vision is now set up after 2 weeks of tiring phone calls and a week later i have yet to recieve a call from a manager.

If it is so hard to set BT Vision up how hard is it going to be if i have any issues with the service??

BT you are a joke and your customer service is SHOCKING.. i will definatley not reccommend you and would advise anyone DONT USE BT!!!!!!!

Comments on BT Customer Service Complaints - Submit Your Complaint: BT Vision Box Problems

Re: BT Vision Plus service. Virgin Media forgive m...

I have recently set up my BT telephone line, broad...