tag:blogger.com,1999:blog-930992102145164493.post2715611576293985504..comments2010-06-14T19:00:22.419+01:00Angelnoreply@blogger.comBlogger1125tag:blogger.com,1999:blog-930992102145164493.post-75407214449977443662010-06-14T17:50:15.693+01:002010-06-14T17:50:15.693+01:00I agree about BT being a nightmare! For 3 months I tried to cancel my websaite hosting I keep being told it is done and get a number for the cancellation after waiting an hour and a half on the phone to speak to someone of course. Again you find it has not been done and have to repeat the phone calls all over again.<br /><br />I have now spent roughly 18 hours waiting on the phone trying to get to speak to someone - getting very tired of hearing how busy the line to cancel things is (take note BT this should tell you something about what is happening).<br /><br />Today three months later I have just received a phone call telling me this is still not cancelled! I have been waiting for a refund and also COMPENSATION for all of the chaos I have put up with!<br /><br />Why does BT telephone ME to tell me it has not done something? Why not tell the relevant department they have not done it yet?<br /><br />I asked for a manager to telephone me to deal with this and I keep being told sorry we appologise but ring 0800 800 871 option 2! BT should try ringing this number and spend the hours the rest of us do and get cancellations numbers and still find it is not cancelled then they might understand.<br /><br />Get a grip BT get your business in order or risk losing ALL of your customers to rivals who do care about their customers.<br /><br />I am fed up trying.Mariahttp://www.blogger.com/profile/05704754751152410562noreply@blogger.com