Comments on BT Customer Service Complaints - Submit Your Complaint: Phone and Broadband Cut Off

I've had similar experiences this month as a n...

2011-02-08T09:43:03.105Z

I've had similar experiences this month as a new customer where the company charged me £130 for an engineer's visit to "install" a line where the line already existed and the previous tenants had already been using. They didn't even tell me I would require a visit from an engineer and certainly didn't say it would cost such an extortionate amount. Absolutely pathetic.

They have a monopoly on the exchanges where I live and if I ever have a choice, I will never, ever, ever use the company again.

I would like to be able to talk to a human being, ...

2011-01-05T14:23:10.280Z

I would like to be able to talk to a human being, preferably one who talks fluent english, about our ongoing battle with BT. A fairly long story but basically its due to their incompetence in dealing with our returning of BT Vision equipment. At the moment I stand £250 out of pocket, still waiting on a cheque, which has been promised twice now. As time ticks on we have been cut off twice, both landline and broadband. To top it all I have had some foreign girl on the phone earlier demanding money, next thing we will be cut off again. Aaaarrrrggghhh, please help!

I'd like to know how you complain to BT when y...

2010-12-17T14:20:07.492Z

I'd like to know how you complain to BT when you're not a customer.
A BT engineer was seen working on the pole at the bottom of the street. Since then I have no dialling tone on my phone, it doesn't ring my end when someone tries to ring me but yet the internet is working.
Im not a BT customer but as it was a BT engineer, I want to know what's going on!!

At the end of October 2010 I telephoned BT to tran...

2010-11-23T14:39:35.569Z

At the end of October 2010 I telephoned BT to transfer my exsiting phone number and Broadband to my new home. If I had BT Vision I wouldn't have to pay for connection they said. Ok, I said, go ahead. I needed an engineer to fit the land line in the new house and then another engineer to fit BT Vision. The appointments were booked for 18.11.10, a letter was received from BT confirming everthing. On the day, the land line engineer turns up, he didn't know about the broadband. The post man delivers the Vision equipment, the BT engineer turns up to install BT Vision - cannot do it without broadband!! After an hour & half on the phone speaking to everyone in BT and finally getting no-where I was told a new order would have to be placed, as due to a computer glitch the night my 1st order was placed, the broadband had been cancelled. I placed a new order, was given a new order reference and the engineer booked to come out again on 3rd December. Guess what? Five days later I am checking on line on my BT account and they have charged for installation, and my 2nd order for Broadband and BT Vision has been cancelled! Good old BT well recommended - not. I'm now an hour into calling them to see what pathetic excuse they have today for this cancellation. I guess I'll have to re-book the appointment. Might have broadband for Xmas, though not sure what year.

What A joke BT is. Parents who have been BT custom...

2010-11-15T12:21:57.326Z

What A joke BT is.
Parents who have been BT customers for over 40 years have recently moved contacted BT to tell them they were moving and that it would be a couple of weeks until they moved into a new property.
From the suggestion of BT was given optition of closing Landline at 12 noon or 5pm and agreed to 5pm when they would have moved out and the landline number was going to be transferred to a mobile.

The landline had been closed down much earlier that day not allowing them to be in contact with solicitors and estate agents etc.
After a dozen of phone calls to the moving home department 'We can help take the stress out of moving' what a joke they are and having to call the useless call centres in India.

5 days on - Landline has not been transferred to mobile, but what BT has done is reconnect the phone line back to the original property where parents had moved out from so the new people who moved in at the address are also having problems.

Also had problems with BT 18 months ago
Not recommended

My complaint against BT is too long-winded and far...

2010-10-12T17:10:57.902+01:00

My complaint against BT is too long-winded and far too painful for me to detail! However, I must just pass on that dealing with BT customer services advisers has been one of the most time-consuming, excruciating and frustrating experiences I have ever had in all my 50 years of dealing with any company, anywhere. The simplest problem has been misunderstood, misrepresented, solutions promised and then completely different results to the promised solutions given, which each time I have been asked to wait yet another two weeks to resolve. I feel like weeping every time I pick up the phone to them - and it isn't over yet. This is a simple problem over a landline issue; sadly I also signed up for broadband with BT when we moved house recently and I am dreading, absolutely dreading, the moment I have to ask for help or service regarding that. My experience of BT is - there IS no service ethic.

Extraordinary. This afternoon I trawled the variou...

2010-09-20T17:36:57.305+01:00

Extraordinary. This afternoon I trawled the various google sites to see how to complain to BT. Imagine my amazement to find the myriad of sites full of complaints.

On 13th July i moved to my new address, a simple move of 100 yards down the street. They cut off the old service and assured me the new premises were hooked up. No such luck. Eleven calls, three visits from engineers and hours wasted, my own locally employed telephone engineer (cost £45) determined that BT had wrongly connected the service to the burglar alarm line.

BT informed me that it would cost £119 to visit the premises if that fault was mine. The engineer arrived at 1730hrs and promptly announced that he could do nothing as the exchange was closed, but that he could see the fault was on my premises. £119,please.

A further visit could be arranged, but that would cost another £119. No thank you nice Mr/Mrs BT! My own engineer returned as part of his original visit, connected the line and we were alive and running, except for Broadband. This could not be fixed because there was a fault in the exchnange. Finally after one week they were able to provide intermittent Broadband service, which is how it is on the 20th September.

Call themselves a communications company? Call it customer service? I beleive what goes around comes around and I have high hopes of BT falling foul of their own smug inefficiency.

Hi, a simple home move from Essex to Wales ended u...

2010-08-03T11:47:17.406+01:00

Hi,
a simple home move from Essex to Wales ended up being a fiasco !!.
I called B.T to dis connect the phone at the old address on the 9th July 2010,and connect a new phone at the new property ,i was even given the phone number all good so far. Fast forward 4 weeks and had not received a final bill from the old property so i called B.T.on the 31st July the phone was still connected !!!luckily no one had used it.so i requested again please disconnect this line as i know longer live there.On Monday 2nd August the phone at the new address was DISCONNECTED !! instead.I Went around the phone system 2 x 45 min bouts could not really understand what i was talking about, they hung up on me and said i had broken the 12 month contract with them so will be charged !! They disconnected the wrong phone in the first place.i am furious !! I have let people know the new number and now that has changed because of there incompetence.!!So i have to go through all notifications of friends ,companies, doctor dental etc .The service from B.T really is shocking and they dont give a hoot !!!!