Complaints are flooding in about BT broadband monthly allowance usage charge. Depending on your package (if you have unlimited broadband you will be fine) you will be charged a fee of £5 for every 5gb of usage that you exceed you allowance.
Here’s a recent complaint about this. Please leave a comment below this complaint if you feel these broadband usage charges are unfair or any other experiences you have had with broadband usage fees.
I have just received notification that I will be charged £5.00 for exceeding my monthly bandwidth usage by 3GB. Having been a loyal BT customer for over eight years, this is the first time, maybe second time, that I have exceeded my allowance by a couple of GB’s.
Fair enough, I understand that exceeding your bandwidth policy will incur extra charges, I also understand that, this is to prevent customers using excessive bandwidth which they have not paid for.
However, there are many hundreds of times where I have not used up my monthly allowance. Are you willing to reimburse me for the many hundreds of Gigabytes that remain unused? I think not!
In my opinion, this is penny pinching on your part; it is not the way to treat your loyal customers, and when my contract with you expires later this year, I am seriously considering moving to another ISP.