Our BT Broadband was suppose to be activated on the 10th of October 2016. Withou out explaining BT changed the date to the 20th. When the 20th came the Smart Hub had a flashing purple light, meaning that the broadband did not connect to the service. An engineer were suppose to come on the 31st of October. After receiving the e-mail confirming that the engineer is at the property but no one arriving, I called 18 minutes later , just to hear that he was at the property, but that nobody opened the door. Funny, because I was at home and nobody rang the doorbell. From there on it was one disaster after the other with BT customer service. After sending me another Smart Hub, then a Home Hub, we eventually got a supervisor to get an engineer on the case.
It must have been the 16th of November. He called the 18th to say our broadband will be working by the Friday at 18:00. The Friday came and went, and still no broadband. So with calls every second day saying they will sort out problem, I lost it when somebody called me on the 28th to tell me that they still working on the problem and that the supervisor will call me in four days. Now we live in a remote part of Northwest Scotland and rely on broadband to shop, bank and to communicate. We also use it for our work. From the 10th I had to buy mobile date at £15 for 3Gb and have a contract with Bt mobile giving me 4GB. We use about 10-11GB a month which means that it costing me £30 a month to have mobile data.
In the meanwhile BT is also charging me for Unlimited broadband since October. Is this the custom in the UK to wait so long for your service to be sorted out? They have been calling us everyday second day to either tell us the asvisor/supervisor was not available or when he/she did call, telling us they are still looking on the fault. The best was last Wednesday when the supervisor told me that spare parts was on its way from Orkney Island. Or the supervisor asking me if my broadband is working, just to tell me two sentences later she can she there is a fault. Enough said about BT and its lack of proper customer service and care.
They realy sound like they are reading pre-written answers. At this stage the mobile data I had to buy is about £45 and still going. Can anybody help?