Customer Services Complaint

Another BT complaint sent in complaining about problems with BT customer service.


I am disgusted with the way in which my dear friend and neighbour has been treated by yourselves. Her name is Edena Davies which is where one of your customer services people told her they had her down as residing at. My neighbour has repeatedly told you she has had problems with a crossed line involving a lady called Mrs Ali. It is disgraceful that she has been told over and over again that this is impossible.

I am witness to this fact as on a number of occasions have been speaking to her when this third person has also come on to the line, I have spoken with Mrs Ali at my neighbours house when I have answered a phone call which was meant for Mrs Ali but had rang through to Mrs Davies. I can not believe that this matter has not been investigated and instead my neighbour has been cut off.
The fact that she has already paid one huge bill and has received another one which is even higher should have flagged up the fact that there is obviously some kind of problem which needs to be investigated, instead Edena has been treated like some kind of fool and told this is impossible.

I would ask you to investigate this matter as soon as possible and bare in mind the fact that there are plenty of witnesses to this impossible crossed line. Mrs Ali herself has told us she has complained to BT but still nobody has acknowledged this problem.

Mrs Davies as you should know from your records is a senior citizen and is very distressed by this matter which is why she has given me her full permission to discuss this matter with yourselves.

My name is Yasmine Arif and I am not a BT customer gladly.

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